Presentations Workshop 8: Customer Digital Experience - GASS Americas 2024

Christine Kieffer, Senior Director of FINRA Investor Education Foundation and Hannah Green, Principal, Online Safety Policy of Ofcom delivered impactful presentations during GASS Americas, offering a deep exploration of the UK's regulatory approach and the challenges faced by consumers in the fight against scams.
Latest blogs & research
From Information Sharing to Intelligence Production: GASA Mexico in Forbes
Sissi de la Peña, Director of the GASA Mexico Chapter, examines in Forbes México what the U.S. memorandum on cyber operations against fraud networks means for the country.
GASA and Google Trust & Safety Workshop Sets Priorities for Anti-Scam Cooperation Across Africa
GASA Africa Chapter and Google South Africa brought anti-fraud leaders together to strengthen cross-border cooperation and scam prevention.
Allstate Identity Protection Joins the Global Anti-Scam Alliance to Strengthen the Fight Against Scams and Identity Theft
Allstate Identity Protection has joined the Global Anti-Scam Alliance (GASA) as a Corporate Member within the North America Chapter.
GASA and Whoscall Release 2026 Asia Scam Report – Taiwan
The 2026 Asia Scam Report – Taiwan, provides an in-depth look at scam exposure, channels, victim experiences, and scam awareness among people in Taiwan.
BanCoppel joins the Global Anti-Scam Alliance to bolster fraud prevention and safeguard individuals entering the banking system.
BanCoppel has joined the Global Anti-Scam Alliance (GASA) as a Corporate Member of the GASA Mexico Chapter.
The emotions scammers exploit: how social engineering influences our decisions
How scammers use fear, urgency, excitement and trust to influence decisions, and how recognising these tactics can help people prevent fraud.
Global Anti-Scam Alliance Welcomes Mastercard as Founding Member of Its Mexico Chapter
The Global Anti-Scam Alliance (GASA) announces the membership of Mastercard as a Member of its Mexico Chapter.
What Uganda’s IVR Trial Shows About Practice-Based Scam Prevention
A Uganda IVR trial shows how practice-based fraud prevention helped mobile money users reduce losses and increase reporting.