Tech Support Scams (GASA Chapter NAM)

Join us for the latest instalment of GASA North America's "Anatomy of a Scam" monthly meetup series. For our upcoming edition we’re bringing together leaders from Microsoft, TeamViewer, and Stop Scams Alliance to dissect the growing threat of tech support scams. As these sophisticated fraud schemes continue to evolve and target millions of victims, this session explores the urgent need for coordinated prevention strategies and community resilience.

We'll examine real-world fraud scenarios, share detection controls, and build the knowledge needed to protect individuals and organizations from these pervasive threats.

This deep-dive discussion reveals the anatomy of tech support scams and equips you with the tools to recognize, prevent, and respond to these attacks. Don't just learn about the problem, join the movement to build community resilience, one scam at a time.

Featured Speakers

Ayelet Biger-Levin – Host & GASA Chapter Manager NAM

Ken Westbrook – Founder Stop Scams Alliance

Will Blay – Principal Program Manager, Central Fraud and Abuse Risk (CFAR), External Partnerships, Microsoft

Jan Bee – Director Product Security, TeamViewer

What We'll Cover

• Anatomy of Tech Support Scams: Understanding the tactics, techniques, and procedures used by scammers

• Real-World Case Studies: Examining actual fraud scenarios and their impact

• Prevention Strategies: Industry best practices for individuals and organizations

• Detection Controls: Technical and behavioural indicators to identify potential scams

• Community Q&A: Interactive discussion with our expert panel